<p style="border: 0px solid rgb(227, 227, 227); margin-top: 1.25em; margin-bottom: 1.25em; color: rgb(13, 13, 13); font-family: Söhne, ui-sans-serif, system-ui, -apple-system," color="">Job Title: <strong>Junior and Senior Agent Representative
</strong>
Location: <strong>Prishtine</strong>
Company: <strong>White Wave call Agency</strong></p><p style="border: 0px solid rgb(227, 227, 227); margin-top: 1.25em; margin-bottom: 1.25em; color: rgb(13, 13, 13); font-family: Söhne, ui-sans-serif, system-ui, -apple-system," color="">Key Responsibilities:</p><ol style="border: 0px solid rgb(227, 227, 227); list-style-type: none; margin-top: 1.25em; margin-bottom: 1.25em; padding-left: 0px; counter-reset: list-number 0; display: flex"><li style="color: rgb(13, 13, 13); font-family: Söhne, ui-sans-serif, system-ui, -apple-system," color="">Customer Support: Answer incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing accurate information about products or services.</li><li style="color: rgb(13, 13, 13); font-family: Söhne, ui-sans-serif, system-ui, -apple-system," color="">Communication: Communicate effectively with customers using active listening skills, empathy, and clear articulation to understand their needs and provide appropriate assistance.</li><li style="color: rgb(13, 13, 13); font-family: Söhne, ui-sans-serif, system-ui, -apple-system," color="">Documentation: Accurately document customer interactions, issues, and resolutions in the company's database or CRM system for future reference and analysis.</li><li style="color: rgb(13, 13, 13); font-family: Söhne, ui-sans-serif, system-ui, -apple-system," color="">Product Knowledge: Maintain a comprehensive understanding of the company's products or services, including features, benefits, pricing, and policies, to effectively assist customers.</li><li style="color: rgb(13, 13, 13); font-family: Söhne, ui-sans-serif, system-ui, -apple-system," color=""><br></li><li style="border: 0px solid rgb(227, 227, 227); margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px"><font color="#0d0d0d"><span style="font-size: 16px">Qualifications:
Previous experience in a customer service role, preferably in a call center or retail environment.
Excellent communication skills.
Strong problem-solving skills with the ability to remain calm and focused under pressure.
Proficiency in computer applications such as Microsoft Office and experience using CRM software or ticketing systems is desirable.
A positive attitude, strong work ethic, and a passion for delivering exceptional customer service.
<strong>How to Apply</strong>:
If you are interested in joining our team as a Junior or Senior Agent Representative, please submit your resume outlining your relevant experience on: <strong>
[email protected]</strong></span></font></li><li style="border: 0px solid rgb(227, 227, 227); margin-bottom: 0px; margin-top: 0px; padding-left: 0.375em; counter-increment: list-number 1; display: block; min-height: 28px"><font color="#0d0d0d"><span style="font-size: 16px"> We look forward to hearing from you!</span></font><br></li></ol>