KthehuShiko shpalljet e ngjajshme

Customer Support Associate (E-Commerce)

Orar i plote





23/11/2022 10:45


About Gjirafa 


Gjirafa is one of the fastest-growing tech companies in Central Europe, and it is built to last. We are customer-centric, result-driven, and we have relentlessly high standards. Our ultimate mission is to build the internet economy in the CE region.


Gjirafa’s ecosystem of services encompasses e-commerce, video streaming, online marketing, cloud computing, and entertainment production.


At Gjirafa, we are uncompromising when it comes to quality, efficiency, reliability, and affordability. We are deeply enthusiastic about catering to the expectations of our customers and delivering engaging experiences for them.


Gjirafa is a platform where smart, persistent, and passionate people empower each other to transform great ideas into reality. Together, we lead with empathy and nurture a unique environment of shared purpose which fosters innovation and collaboration.

To know more about Gjirafa please visit us: aboutgjirafa.com  


Job Summary


We are looking for a motivated and passionate Customer Support Associate to join our E-Commerce team. As Customer Support Associate you will play a critical role in delivering timely, accurate, and professional customer service to Gjirafa50 & GjirafaMall customers. 


Your day-to-day responsibilities include:

  • Deliver the best customer service experience for Gjirafa50 and GjirafaMall customers.

  • Process, assist, research, and resolve customer’s requests and/or problems in a prompt and professional manner via phone, email, LiveChat, walk-in customers and social media platforms. 

  • Focus on the customer and their experience; constantly identify and communicate opportunities and solutions to improve their experience.

  • Find solutions that benefit both the customer and the company.

  • Demonstrate creative problem-solving for complaints or other opportunities.

  • Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer-requested product is not available.

  • Work closely with direct team members and support departments, to resolve issues with customers in a timely manner. 

  • Perform other responsibilities as assigned. 

  • Assist the team for technical questions 


 Requirements/ Skills: 

  • Excellent communication skills  in Albanian & English language.;

  • Good comprehension skills – ability to clearly understand and address customer issues appropriately;

  • Good written skills – ability to compose grammatically correct, concise, and accurate written responses.

  • Flexible with the working schedule.

  • Effective problem solving skills including time management skills and ability to prioritize work time to ensure productivity;

  • Strong desire to learn and grow.

Preferred Qualifications:

  • Knowledge about technological products.

  • Working experience in Customer Support.


Other information: 

  • Rotation schedule is from (Monday to- Sunday with 2 days off per week) 

  • Shifts are  Morning, Day, Evening, Weekend

  • The candidates need to be able to work also during national holidays.


Perks at work: 

  • A workplace runs on trust, empowerment and feedback; positive, inspiring working atmosphere.

  • Competitive salary.

  • Access to the latest technology.

  • Mentoring and professional development opportunities.

  • Exciting challenges.

  • Health insurance.


Job Location: Highway Prishtina- Ferizaj, 6th Kilometer, Kosova.


Deadline for application: 11.12.2022.


Please click here to apply.

Please note that the recruitment process for shortlisted candidates includes taking part in the general skills test. 


Gjirafa is proud to be an equal opportunity workplace. We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.



[email protected]

+383 46 123 502

Prishtine / Kosove

Kjo shpallje është publikuar nga persona të tretë në platformën e Gjirafa. Gjirafa nuk mban asnjë përgjegjësi në lidhje me përmbajtjen e shpalljes ose vërtetësinë e saj. Ju lutemi, shikoni Kushtet e Përdorimit, pjesën mbi “përmbajtën e të tjerëve” për më shumë informacion.

Posto shpallje

[email protected]

+383 46 123 502

Prishtine / Kosove

Kontakto me shpallësin