We are looking for an Administrative (Logistics) and Customer Support Service , this is a two-part job which requires utmost attention to detail, as your role will be to interconnect the work of Solaborate Operations with different maintenance partnerships, as well as play your role in aiding our Customers with Online Support during the day shift.Regarding Administration and Logistics the ideal candidate will be responsible but not limited to the following tasks:Responsible for confidential and time-sensitive material;Maintain contact lists, office supply inventories, and logistics;Keeping track of office assets;Order office supplies;Prepare reports;Planning and coordinating administrative procedures and systems and devising ways tostreamline processes;Maintain and adhere to office policies and procedures;Prepare and modify documents including correspondence, reports, drafts, memos, filing, and emails;Any other tasks that are required to run the operation of the office;Regarding Customer Service Support the ideal candidate will be responsible, but not limited to, for the following tasks:Handle customers 24/7 live support via chat and (if it’s necessary) calls (on shift basis, as decided by supervisor).Reply to social media, email and any other platforms that Solaborate uses.Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionBe friendly and patient with the customers.Generate sale leads, and user acquisition ideas through different marketing channelsWork closely with the Marketing DepartmentMeet personal/customer service team sales targetsFollow communication procedures, guidelines and policiesDaily reports and results on tasks.The ideal candidate needs to possess the following Qualifications:Excellent knowledge of the English Language, written and spoken (Important)Customer support experience is a plusCustomer orientation and ability to adapt/respond to different types of customersExcellent communication skillsAbility to multitask, prioritize, and manage time effectively and efficiently;Knowledge of office management systems and procedures;Proficiency in MS Office (MS Excel and MS Word in particular);Attention to detail;Good research/problem-solving skills;Able and willing to work with different shifts (day and night).Benefits:We are located at the center of PristinaCompetitive SalaryGreat Health Insurance PlanWe offer a fast-paced environment that is perfect for people who love seeing their work make a big difference in a large audience.Work with a great experienced team and grow together.𝐌𝐨𝐫𝐞 𝐢𝐧𝐟𝐨 𝐚𝐛𝐨𝐮𝐭 𝐇𝐄𝐋𝐋𝐎 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬:https://www.solaborate.com/hello2𝐒𝐭𝐚𝐫𝐭 𝐃𝐚𝐭𝐞:𝐀𝐒𝐀𝐏𝐓𝐲𝐩𝐞:𝐅𝐮𝐥𝐥 𝐭𝐢𝐦𝐞If you possess the required attitude, skills, and experience, seize the opportunity to become one of us and apply today! Please apply via [email protected] by sending your 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐕𝐢𝐭𝐚𝐞 (𝐢𝐧 𝐄𝐧𝐠𝐥𝐢𝐬𝐡) and the 𝐉𝐨𝐛-𝐓𝐢𝐭𝐥𝐞 as 𝐒𝐮𝐛𝐣𝐞𝐜𝐭.Solaborate is an Equal Opportunity Employer. All applications will be treated with the strictest confidence. Only short-listed candidates will be notified.